Coffee Craft Privacy Policy

Coffee Craft. LTD - PRIVACY POLICY
Last updated: August 30, 2019

Coffee Craft respects your right to privacy. This Privacy Notice explains who we are, how we collect, share and use personal information about you, and how you can exercise our privacy rights. This Privacy Notice only applies to personal information that we collect through our website at coffeecraftapp.com and our mobile applications (collectively, the "Site"). This Privacy Notice applies to you if you use our Site in the UAE.

If you have any questions or concerns about our use of your personal information, then please contact us using the contact details provided at the bottom of this Privacy Notice. If you wish to modify or update any information the Site has received, please contact support@coffeecraftapp.com

The Site is not intended for or directed to persons under the age of 18, and we will not knowingly collect information from persons under 18. To provide information to us through registration or in any other manner on the Site, you must be 18 years of age or older. Since information regarding persons under the age of 18 is not collected, the Site does not knowingly distribute personal information regarding persons under the age of 18.

1. What Does Coffee Craft Do?

Coffee Craft enables consumers to find café’s, restaurants, lounges, etc. offering a wide range of coffee products through our platform.

2. What Personal Information Does Coffee Craft Collect?

We collect or receive personal information in a few different ways via the Site. Often, you choose what information to provide, but sometimes we require certain information in order for you to use, and for us to provide you with, the Site and the coffee products you order and access through the Site. Please note that if you do not provide or we cannot access the personal information as indicated, then we may not be able to process your application and register you as a member, and you may not be able to obtain certain services or information offered on or through the Site.

Data You Provide To Us.

There are a variety of different ways you may provide data to us, such as:

  • Account Creation: To create an account, you need to provide data including information such as your name, address, email ID, and a password. If you make a purchase or sign up for a subscription, you will need to provide payment and billing information.
  • Profile: To complete your profile, you may provide other information, such as gender or birthdate.
  • Posting and Uploading: We collect personal information from you when you provide, post or upload it to our Site, such as when you respond to a survey or provide a coffee rating or review.
  • Third Party Data: You may not provide information to us about someone else unless you have obtained the prior consent of the other person for us to receive and use their information, such as for referral purposes.

You should ensure that all Personal Information provided to us is complete, accurate, true and correct. Failure on your part to do so may result in inability to provide you with the products and services you have requested, or delays in providing you with products and services you have requested, or processing your applications.

All credit/debit cards’ details and personally identifiable information is NOT stored, sold, shared, rented or leased to any third parties.

Data Collected Automatically Through Your Use of the Site.

  • We log usage data when you visit or otherwise use our Site, such as when you view or click on content or ads (on or off our Site), perform a search, browse, place an order and install or update one of our mobile apps. Specifically, the information we collect automatically may include information like internet protocol (“IP”) address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Site, including the pages accessed and links clicked.
  • We may also collect precise geolocation data pertaining to your mobile device, if you have consented to providing this to us through your device settings. We may use this information to provide, promote, and improve our services (for example, by showing you cafés that are close to your location) and for related reasons, such as fraud prevention and security purposes. Please note that if you do not consent to providing your geolocation data, certain features of the mobile application may not work.

The information we collect automatically enables us to better understand the visitors who come to our Site, where they come from, and what content on our Site is of interest to them. This enables us to improve the quality and relevance of our Site to our visitors.

Data From Others.

  • From time to time, we may receive personal information about you from third party sources to assist us in providing, evaluating and improving our Site and offerings, but only where these third parties represented that you gave your consent either or are otherwise legally permitted or required to disclose your personal information to us. For example, café partners may provide information to us in connection with an order you make, for example if there is an issue with your order. We may also collect information from third-party services like Facebook if you use one of these services to log into or integrate with our Site. This information may include your name, email address, gender, and city or your friends or contacts on such sites. Logging in through these third-party services may allow you to interact with other users that maintain accounts through those services.

3. What Does Coffee Craft Do with the Personal Information it Collects?

Coffee Craft uses personal information it receives for several purposes:

  • Site:To operate and maintain our Site and the products and services offered through our Site. For example, we use personal information to fulfill your order and purchase requests, including processing payments, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, for statistical purposes for improving our Site, and to customize your experience on our Site, such as by tailoring the content we show you.
  • Communication:Subject to applicable law, to contact you through email, postal mail, notices posted on our websites or apps, and other ways. We will send you messages about the availability of our Site, security, customer service, or other service-related issues. We also send messages about the Site, updates, reminders, and marketing and promotional messages in accordance with your communication preferences. You may change your communication preferences at any time. Please be aware that you cannot opt-out of receiving service messages from us, including security and legal notices.
  • Customer Support:In connection with customer service inquiries and matters, such as to investigate, respond to and resolve complaints and service issues.
  • Marketing: For marketing and promotional purposes, such as to develop our marketing strategy and offer contests, or other promotions and to fulfill any related awards or discounts;
  • Research and Development: For research, analytical, recordkeeping, and reporting purposes; to develop and test new products, features and ideas; to learn about our customer base and Site and to evolve and improve our Site, products and services.
  • Security and Investigations: We use your information to maintain the security of our Site, including to verify your identify, to investigate or prevent possible fraud or other violations of our Terms of Use or this Privacy Notice and/or in connection with possible attempts to harm our members, visitors, café partners or other third parties.
  • Other: For any other purpose identified at the point of collection or otherwise with your consent.

4. Who does Coffee Craft Share My Personal Information With?

Except as otherwise stated in this notice, we do not sell, trade or rent your personally identifiable information collected on the site to others. We may disclose your personal information to the following categories of recipients or in the following circumstances:

  • third party services providers and partners who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Site, payment card processors, customer support vendors, hosting vendors, and market research and marketing vendors), or who otherwise process personal information for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.
  • to any coffee vendor (Café, restaurant, shop, lounge, etc.) or other provider that makes available a coffee product you order or use through our Site and their third-party providers, so that they can process the applicable order and make available coffee products to you;
  • to anyone who visits our Site if you voluntarily share information in a public area on our Site, such as coffee ratings. You should be aware that any content or information you choose to disclose in these areas can be read, collected and used by other users, the general public and other sites (including search engines).
  • to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i.e. response to a subpoena, court order or other such request) as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person;
  • in connection with an actual or potential merger, sale, acquisition, investment, assignment, reorganization, joint venture, or transfer of all or part of Coffee Craft’ business, assets, affiliates, including if Coffee Craft should ever file for bankruptcy or a related proceeding, provided that we inform the relevant third party it must use your personal information only for the purposes disclosed in this Privacy Notice;
  • to your employer (or similar entity), if you participate in any corporate programs;
  • to any other person with your consent to the disclosure.

5. How does Coffee Craft Keep My Personal Information Secure?

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. We monitor our systems for possible vulnerabilities and attacks. However, we cannot guarantee 100% security of any information that you send us or is disclosed online.

6. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). Specifically, our Site servers are located in the Bahrain, and our group companies and third-party service providers and partners operate around the world. This means that when we collect your personal information we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.

7. Choice and Access

If you wish to access, correct, update your personal information, you can do so by contacting us as explained below.

6. CONSENT TO PROCESSING OF PERSONAL DATA IN and OUTSIDE UNITED ARAB EMIRATES

If you are a resident of the European Economic Area (EEA) or other jurisdiction outside of the U.A.E., in order to provide our Site and services to you, we may send and store your personal information (also commonly referred to as personal data) outside of the EEA, including to the United Arab Emirates. Accordingly, your personal information may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal information. We are committed to protecting the privacy and confidentiality of personal information when it is transferred. By using and accessing our Site, users who reside or are located in countries outside of the United Arab Emirates agree and consent to the transfer to and processing of personal information on servers located outside of the country where they reside, and that the protection of such information may be different than required under the laws of their residence or location.

7. CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent in accordance with applicable law. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

  • You can opt-out of marketing emails by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing communications (such as postal marketing or telemarketing), then please contact us. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take time for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Additionally, opting out of marketing communications does not mean that we cannot continue using and disclosing your Personal Information for other purpose set out in this Privacy Policy.
  • You may contact us as explained in the “How to contact us” heading below. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

8. Third Party Sites

Our Site may contain links to third-party websites or mobile apps, including social sharing features and other related tools. Please be aware that Coffee Craft does not control these linked websites or apps and that this Privacy Notice does not apply to any information you give to the owner of these websites or apps. We encourage you to read the privacy policy of any third-party website or app that you visit before you provide them with any information. We are not responsible for the policies or practices of third parties. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

9. Updates to this Privacy Notice

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments and to meet the requirements and standards. Modifications will be effective on the day they are posted. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.

10. How to contact us

If you have any questions or concerns about our use of your personal information, please contact Coffee Craft Office support@coffeecraftapp.com.

11. Cookie Notice

COOKIES. Cookies are small bits of data cached in a user’s browser. COFFEECRAFTAPP.COM does not utilize any cookies to determine whether or not you have visited the home page in the past. Nor is any other user information is gathered.